7-Day Return & Refund Policy

We want you to be satisfied with your purchase. You may request a return within 7 calendar days from the date of delivery.

Eligibility

• The product should be unused, undamaged and in its original condition.
• Please include original packaging, accessories and any items supplied with the product.
• Share your order number and registered mobile number when requesting a return.
• Products damaged due to misuse, mishandling or unauthorised repair may not qualify.

How to request a return

Contact Customer Support through the Telegram support link shown on the website within 7 days of delivery. Provide your order number, reason for return and clear photographs if the product is damaged or incorrect.

Refunds

After the returned item is received and inspected, we will inform you whether the return is approved. Approved refunds will be initiated to the original payment method where possible. The time taken for the amount to appear depends on the bank, card issuer or payment provider.

Exchanges and damaged items

If your item arrives damaged, defective or incorrect, contact us promptly with order details and photographs so we can review and help with an appropriate resolution.

Cancellation

Cancellation requests can be made before dispatch. Once dispatched, the return process above applies.

Important: A return request must be raised within the 7-day window. This policy does not limit any rights that cannot legally be excluded under applicable law.

Last updated: 1 November 2026